Find answers about shopping online, payments, delivery, exchanges, sizing, and our Dhaka display location.

Account & Checkout

Do I need an account to place an order?

No. You can browse, add items to your cart, and complete your purchase as a guest. Creating an account, however, allows you to:

•      Save your delivery addresses

•      View your order history

•      Check out faster

How do I reset my password?

Select "Forgot Password" on the login page, enter your registered email address, and follow the instructions sent to your inbox.

How do I update my account or delivery information?

Sign in to My Account to update your saved delivery addresses, personal details, or password.

Orders

How do I place an order?

Choose a product, select your size and colour, and add it to your cart. At checkout, enter your delivery details, choose a payment method, and confirm your order. Once the order has been placed successfully, you will receive a confirmation by SMS and/or email. If you do not receive one, please contact Customer Support.

Why is an item in my cart no longer available?

Adding an item to your cart does not reserve it. Stock is secured only when checkout is completed. If an item becomes unavailable before payment, remove it from your cart before completing the order.

Can I change or cancel my order?

Please contact Customer Support as soon as possible. An order can be changed or cancelled only before it has been confirmed for processing. Once it has been confirmed for processing or dispatched, it cannot be modified or cancelled.

Payments

Which payment methods do you accept?

We currently accept:

•      Cash on Delivery (COD) in eligible locations across Bangladesh

•      Online bank transfer

How should I pay for my order safely?

For a Cash on Delivery order, do not make any payment until the courier arrives with your parcel. For a prepaid order, do not pay cash to the courier. If anyone requests an unexpected payment, contact Customer Support immediately.

Are my personal and payment details secure?

Our website uses SSL encryption to help protect the personal and payment information you provide during checkout.

Which currency are prices displayed in?

All prices are displayed in Bangladeshi Taka (BDT).

Delivery

What are the delivery charges?

Delivery charges are:

•      Inside Dhaka: flat delivery charge of BDT 200

•      Outside Dhaka: charges vary by destination

Any applicable duties or taxes are the customer's responsibility.

When will my order be delivered?

Because many of our products are produced on demand to reduce overproduction, the standard delivery time is 3-10 working days after your order has been confirmed.

How will I know when my order has been dispatched?

Once your order has been dispatched, you will receive a shipping confirmation by SMS and/or email. For further delivery updates, please contact Customer Support.

 

Exchanges

Can I exchange my purchase?

You may request an exchange within 3 days of receiving your order in any of the following circumstances:

•      An incorrect item was delivered

•      The size or colour is incorrect

•      There is a verified manufacturing or quality issue

What conditions apply to an exchange?

To be eligible for an exchange:

•      The item must be unused, unwashed, and unaltered

•      All original tags, labels, and packaging must be intact

•      The requested replacement must be available in stock

•      Each item is eligible for one exchange only

Which items cannot be exchanged?

The following items are not eligible for exchange:

•      Sale, discounted, promotional, or clearance items, including items purchased during a storewide sale

•      Stitched or customised products

•      Used, washed, altered, or damaged products

•      Products with missing tags, labels, or original packaging

•      Accessories and intimate wear, where applicable

Can I exchange my item for a different product?

Yes. You may select a product of equal or higher value. If the replacement costs more, you will need to pay the difference.

What if my preferred replacement size or design is unavailable?

If your preferred replacement is unavailable, a refund will not be issued. You may select another product of equal or higher value instead.

How long does an exchange take?

Exchange requests within Bangladesh are processed in approximately 7 working days, subject to stock availability.

 

Products & Sizing

Do you offer customised or made-to-order clothing?

No. We do not currently offer customised or made-to-order garments.

Where can I find the size chart?

A detailed size chart is available on each product page to help you choose the correct size.

Dhaka Display Location

Do you have a physical store in Bangladesh?

We do not currently have a retail store in Bangladesh. However, selected products can be viewed at our display location:

House 4/A, Road 84, Gulshan 2, Dhaka

What are the display location's opening hours?

The display location is open daily from 11:30 AM to 8:30 PM.

Why is stock limited at the display location?

Our online store is our primary sales channel. The display location is designed to let customers see and feel selected products before ordering online, so only limited stock is available for immediate purchase.

 

Customer Support

How can I contact Customer Support?

For questions or assistance, contact Customer Support at +880 1339-40503.